Career at ScienceSoft
Whether you are just starting your career or looking for a change, ScienceSoft is a great place to build a fulfilling and long-lasting career.
All vacanciesVacancy manager
Evgeniya Yerokhovets
Recruiter
Technical support
L1/L2 Support Engineer (Dutch)
We are looking for a L1/L2 Support Engineer to provide technical support to our customers via phone, e-mail and other support channels.
Work format
Office or remote
Experience
entry-level
Employment type
Fulltime
Your responsibilities
- Respond daily to customer inquiries in a timely manner.
- Provide customers with timely resolution of technical issues.
- Establish remote sessions to assist customers with troubleshooting.
- Maintain clients' systems.
- Answer questions from customers about the features and capabilities of the system.
- Prepare descriptive documentation for new features.
- Create a knowledge database.
Your skills and experience
- English B2 level and higher.
- Dutch B2 and higher.
- Good communication skills, experience in business correspondence.
- Proactive position, strong sense of empathy with customers using our products.
- Experience with database management systems (MySQL, MS SQL) and Jira, SVN, MS Application Server IIS.
- Basic level of SQL, XML will be a plus.
We guarantee
- High salary.
- Professional training and obtaining certificates at the company's expense.
- Paid vacation.
- Medical insurance and 100% payment for sick leave.
- Corporate classes in English, German, and Polish languages.
- A variety of corporate events.
- The possibility of remote work from any location.